Refund policy

If you are not happy with your purchase, we’re here to help you. Please take a look over our policy below. If you have any questions on how to return a product or products to us, please contact us. 
Phone: 03 9357 8257
Email: info@bergamotaustralia.com.au

Returns

Our returns policy covers 30 days. You have 30 calendar days from the date of your purchase to return an item to us. After the return period has expired, unfortunately we can’t offer you a refund or exchange. To be eligible for the return of an item, it must be unopened, unused and in the same condition in which you received it. It must be returned in the original packaging. The date of the actual return is taken as the date of lodgement documented on the return shipping advice or on the package.

To complete your return, we require you to provide full details of your purchase, the reason for returning the item/s and include your email contact address. Please return items to: Bergamot Australia Pty Ltd, Suite 1, 24 Leake Street, Essendon, VIC 3040

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. However, if your refund is approved, the cost of return shipping will be included with your refund. If you are shipping items over $50, you should use a shipping service with tracking or purchase shipping insurance. 

Refunds 

After your return is received and inspected, we will send you an email notifying you that we have received your returned item/s. We will also notify you whether your refund has been approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. 

You need to allow up to 10 days for processing before the credit appears on your statement. If, after 10 days, your statement still isn’t showing the credit, please contact us: info@bergamotaustralia.com.au

Exchanges

We will replace items if they are defective or damaged. If you wish to exchange the item for the same again, please send us an email: info@bergamotaustralia.com.au 

Please return items to: Bergamot Australia Pty Ltd, Suite 1, 24 Leake Street, Essendon, VIC 3040

You will be responsible for paying your own shipping costs for returning your item/s. Shipping costs are non-refundable. However, if your refund is approved, the cost of return shipping will be included with your refund. If you are shipping items over $50, you should use a shipping service with tracking or purchase shipping insurance.